POPUSERVE HOSTING TERMS OF SERVICE
 

YOUR ACCOUNT HAS CONFLICTED WITH ONE OR MORE ITEMS STATED HERE ON THIS TERMS OF SERVICE PAGE

By purchasing hosting from us, you understood that you and your clients are legally bound to and agree to everything stated here.
Unfortunately you have breached these terms in some way.
The following terms are strictly non-negotiable
Our legal team reserve the right to update these terms of service at any time:
 

The following are examples of websites/content/activities which are strictly NOT permitted on our servers
and are therefore subject to account suspension/termination at our discretion:
  • websites/domains offering or referring to illegal downloads, for example: rapidshare/rapidleech, torrents, warez etc are not permitted
  • game-playing websites of any nature are not permitted
  • file sharing websites of any nature are not permitted on our servers - we do not want people uploading viruses to our servers!
  • websites which include chat/ IRC scripts are not permitted
  • proxy server websites of any nature are not permitted
  • websites offering/referring to cracking/nulling/unlocking software/utilities/information are not permitted
  • any website which drains server resources/degrades server performance to unacceptable levels are not permitted
  • x-rated/pornographic/offensive websites are not permitted (tasteful adult websites are permitted - if unsure please contact us before purchase)
  • websites written in PHP which require 'register_globals on' are not permitted
  • we operate a zero tolerance policy on copyright infringement of any nature
  • we operate a zero tolerance policy on spamming of any nature
  • we operate a zero tolerance policy on phishing of any nature
  • you/your clients must NOT run any websites which may be deemed a security threat to our servers,
    including but not exclusive to: old php scripts, scripts where hackers can send spam/attack your website/our servers etc
  • any illegal activity/content/reference to anything illegal/offensive/abusive is not permitted

    We trust you and your clients will use common sense to establish if your site(s) fall under the above categories.

In addition to the above, the following necessary restrictions apply to hosting accounts on our servers
to ensure you receive the fastest and safest possible service:

  • websites offering downloads without a secure download area are not permitted
  • websites which require the use of anonymous ftp access are not permitted
  • websites offering the public any kind of direct ftp access/storage/service are not permitted
  • access to hosting accounts via SSH is not permitted
  • A single domain with more than 3 addon/sub domains is not permitted - this is to prevent clients using a cpanel account like a WHM account and is not permitted
    therefore domains should be created as separate accounts not bundled under one account
  • websites which are known/thought to be easy for hackers to gain access to are not permitted
  • file hosting which is not DIRECTLY related to the website you are hosting is not permitted - all site content must be used by your live website
  • file hosting outside of your public_html is not permitted
  • personal/company information and backups of websites are not permitted to be stored on our servers
  • storage of files for your own use/your employees/company's use are not permitted on our servers
  • storage of emails over one month old is not permitted
  • usage of website mailboxes for collecting junk emails/spam/automated emails such as cron jobs etc are not permitted
    therefore all clients are strongly advised to download their emails to their email software on their own pc/laptop for complete peace of mind
    and for the ultimate efficiency of our email servers, rather than bogging our servers down with such unnecessary clutter.

    We trust you and your clients will use common sense to establish if your site(s) fall under the above categories.

Important general information:

All hosting accounts are designed to host live websites only, therefore if after 7 days from date of account creation, the name servers for that account domain name are not pointing to one of our servers where you have installed it, the account will be deleted. Similarly, if you create an account for a domain name which is not yet registered, it will be deleted after 4 days of creation. Domain name servers take up to 72hrs at most to resolve so this will not cause any problems for anyone and keeps the server neat and tidy.

Again, you may not use our servers to store backups for your sites or to store personal files/information/large amounts of emails/cron jobs etc. That is what your PC is for :-)

CGI, SSI, PHP, database services, and other CPU-intensive features utilize server CPU-time which is drawn from a common resource
shared by all users on a single server.
Any site(s) which monopolizes the CPU, causes disruption of service, or negatively impacts server performance will not be allowed.
We reserve the right to immediately terminate any harmful CGI process and/or high volume spamming activity. Both of which may involve suspension/termination of the hosting account(s) involved.
Email accounts may not be used for permanent storage. Emails left on the server will be subject to removal after 30 days.
Any email inbox seen to be receiving and storing junk mail and/or for cron job/automated emails etc will be deleted without notice.
Any hosting account which, due to extraordinary resource utilization, negatively impacts other customers,
and will be required to reduce resource utilization, change site content or leave our servers.

Accounts which are suspended (either by us or you) and remain suspended for 3 days or more days will be deleted from our servers to release more server space unless we agree/you are informed otherwise.
If you require a reseller account to be reinstated because it has been terminated due to breaching our terms (this VERY rarely happens), you will be required to pay us a one time fee of  40.00 GBP to have it reinstated and of course to deter you from breaching our terms again. When a reseller account is reinstated, it does NOT include any contents or accounts underneath the reseller account. We create a blank reseller account exactly as it is when you first order it. Again, this is to deter further breaching of our terms of service. Breaching any of our terms is an extremely serious matter and is not tolerated.

In general if you/your clients has a website which is not complying with one or more of the terms stated here, the reseller of the account will usually receive a written warning notice.
In severe circumstances we reserve the right to terminate any offending account(s) without prior warning if deemed necessary for the security/performance of the server concerned.

Please also be aware that you, our resellers, are not permitted to offer free hosting on our servers whatsoever.
Nor are you, our resellers, permitted to offer one-time hosting fee packages.
This is because we can choose which server we install a new account on and can offer one-time fees knowing that our servers will not be overloaded.
But you do not have this luxury and therefore you may not offer free or one-time hosting fee packages because we do not (and we're sure you don't either) wish to see our servers being overloaded/oversold under any circumstances.
 

Payment Terms:
We only accept payment via Paypal. For online auctions, all payments are due within 48hrs from end of auction. No exceptions due to previous  timewasters. In the event that no payment is received within those 48hrs and we have not heard from you, we will have no choice but to raise an unpaid item dispute and an unpaid item strike will go against your account if you do not agree that we can recoup our final value fee for the listing. We do not tolerate time wasters.

If your hosting package requires regular payments (this does not apply to our one time payment/ life time hosting package), e.g. if your hosting payments are due monthly, annually etc, you will receive an invoice via Paypal approx one week before your last hosting period expires. All payments are made in advance and are non-refundable. If your payment for the next hosting period is not made before the invoice payment is due and/or monies have not cleared in full for the pending hosting period, the account associated with your hosting package and therefore any accounts under it will face suspension and will remain suspended for 7 days (unless all outstanding monies are received and cleared in full). If, after 7 days of overdue payment and account suspension, all outstanding monies have not been received and cleared, your account will be permanently terminated.

If at any time after purchase, a false claim/chargeback/unfair dispute is raised against us or a client is abusive/threatening towards our staff members for any reason, we reserve the right to suspend all accounts within your hosting package until a resolution is reached. Action taken by us after the dispute depends entirely upon the outcome and will be taken at our discretion.
We do not and will not tolerate fraudulent/threatening activity/behaviour of any nature.
 

Exceptional circumstances:

If at any time after purchase, a false claim/chargeback/unfair dispute is raised against us or a client is abusive/threatening towards our staff members for any reason, we reserve the right to suspend all accounts within your hosting package until a resolution is reached. Action taken by us after the dispute depends entirely upon the outcome and will be taken at our discretion.
We do not and will not tolerate fraudulent/threatening/inappropriate activity/behaviour of any nature.
This includes but is not exclusive to:
Paypal chargebacks
Unwarranted reports to eBay
Unwarranted feedback through eBay
Legal threats/action
Abusive/threatening emails to our staff members
etc
 

Free Templates:
We hope you enjoy the free templates available with every purchase.
They are offered to you on the understanding that they do not come with any technical support from us, nor do we make any claims that the templates are complete/in full working order. You will need to edit them to suit your website, prices etc.
There are thousands of free templates available on the internet and these are simply offered to you as a gesture of good will.
You/your clients may not sell/resell them.
You/your clients may offer them for free, just as we are doing for you :-)
 

Technical Support:
We offer one to one email support. A personal account manager will be assigned to you from the moment you contact us.
Please realise that our priority is you, to offer you the best server support where ever possible. This does not however include help with installing/migrating/transferring/configuring website contents or anything else which is not directly a server issue.
We specialise in server support. We do not website design. website troubleshooting etc, so all clients are solely responsible for their own website content, including the use of the free templates as detailed above.
When you become one of our resellers, you are still trading as a separate entity from us and are primarily responsible for supporting your own clients.
Your account manager will help you with your clients as much as possible at first because we all have to start somewhere, but again, please remember that you are our paying clients and we're dedicated to helping you with potential server issues. You will have your own paying clients and should be dedicated to helping them in what ever ways you see fit. If you are into web design, then that could be an additional service you offer on top of your hosting fees :-)
In the rare event that you do encounter any problems directly server related, please be sure to provide as much detail as possible (including your reseller domain and any affected domains)
to your personal account manager, and please do try to be as polite - they are there to help, not to be moaned at ;-)
 

And finally...
So that's the red tape over with! As with most hosting companies, all sales are final and we do not offer refunds whatsoever.
By purchasing hosting from us, you are agreeing to all of the above, plus what ever is mentioned on the specific item listing you are purchasing.
If you are unsure if your website(s) is/are permitted, please contact us with the domain name of the live site(s) in question and we should be able to confirm the answer for you.
We sincerely hope you enjoy hosting with us.
 

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